Shipping Policy

Overview

UPDATED OCTOBER 2026. The Gallery Upstairs offers free shipping within Canada on each eligible item priced at $150 or more. Each eligible item priced under $150 has a flat shipping charge of $20.

Shipping eligibility is based on each individual item’s price, not the combined value of your cart. International shipping costs are quoted separately.

Garden Art

Garden Art pieces are pickup only and cannot be shipped under any circumstances. These items must be collected in person from The Gallery Upstairs, located at 3 Mill Street, Milton, Ontario L9T 1R7.

Garden Art and any other pickup-only items cannot be checked out together with items being shipped. Please place separate orders.

Shipping Estimates & Invoicing

Canadian shipping rates are outlined below. All international shipping arranged by The Gallery Upstairs will be quoted individually.

If you would like a shipping estimate before purchase, please contact us at info@thegalleryupstairs.com. Please include the item name(s) and delivery address.

For orders requiring a separate shipping quote, once your order is placed, you will receive a secondary invoice for the shipping, handling, and any applicable insurance costs. Payment of this invoice is required prior to shipment.

The Gallery Upstairs is not responsible for:

• Customs duties, tariffs, brokerage fees, or import taxes (including VAT), which are payable by the purchaser.
• Additional insurance coverage beyond standard carrier liability unless separately arranged.
• Delays related to customs processing, postal or courier strikes, or other carrier disruptions.

Domestic Shipping (within Canada)

Shipping within Canada is available on eligible items at the following rates:

• Each eligible item priced at $150 or more ships free.
• Each eligible item priced under $150 has a flat shipping charge of $20.

These rates apply per item, not per order. For example, two eligible items priced at $100 each have a total shipping charge of $40. An eligible item priced at $175 ships free, even when purchased with an item under $150; the lower-priced item still has a $20 shipping charge.

All shipping costs are non-refundable, except where required by applicable law. Estimated delivery times will vary depending on location and carrier service availability.

International Shipping (outside Canada)

We currently ship to the United States and select international destinations.

For delivery outside Canada, please contact The Gallery Upstairs at info@thegalleryupstairs.com before placing your order. Include the item name(s) and your complete delivery address so we can confirm shipping availability and provide a quote.

International shipping, handling, and any quoted insurance costs are charged separately from the purchase price. Shipping charges must be paid in full before the item is sent.

The purchaser is solely responsible for all applicable import duties, tariffs, taxes, customs processing charges, and carrier or brokerage fees. These costs are additional to the purchase price and shipping charges and are not included in the amount paid to The Gallery Upstairs.

Please Note for U.S. Orders

The U.S. government currently imposes an additional tariff of 50% on certain Canadian origin artworks and prints imported into the United States. This is a U.S. import charge, imposed by the United States government and payable by the purchaser.

Applicable charges depend on the item’s customs classification, country of origin, and the rules in effect when it enters the United States. Tariff rates and import requirements may change.

Please consider these additional costs before purchasing and review the current U.S. tariff requirements for artwork imported from Canada. For guidance, visit U.S. Customs and Border Protection’s duty-rate information. Your carrier or customs broker can help estimate the applicable import charges for your purchase.

Customer Arranged International Shipping

International customers, including those in the United States, may request collection by their own courier or professional art shipping company, subject to prior approval by The Gallery Upstairs.

Please contact info@thegalleryupstairs.com before purchasing or booking a collection. Collection arrangements, packaging requirements, and any associated packing charges must be agreed upon in advance. Full payment for the item and any agreed gallery charges is required before collection.

The purchaser is responsible for arranging and paying for transportation, suitable transit insurance, customs clearance, and all applicable import duties, tariffs, taxes, and brokerage fees. Choosing your own carrier does not remove these import charges.

The Gallery Upstairs will provide the purchase invoice and relevant item information needed for shipping documentation. Carrier and billing arrangements must be confirmed before the item is released.

Custom Delays and Refused Deliveries

International delivery may be delayed by customs inspections or requests for information or payment. Customers are responsible for responding promptly to customs or carrier requests relating to their shipment.

If a shipment is refused or left unclaimed because import charges have not been paid, refusing delivery does not automatically cancel the purchase or qualify it for a refund.

Any return or refund will be assessed under our Returns Policy and applicable law. Where permitted by law, actual non-recoverable shipping, return shipping, storage, and customs costs incurred by the gallery may be deducted from an approved refund.

Local Pickup

Customers may choose local pickup at the gallery in Milton, Ontario. Orders will be ready within 2–5 business days, and you will receive an email or phone call once your item is available for collection.

Pickup Location:
The Gallery Upstairs
3 Mill Street
Milton, Ontario L9T 1R7

Order Status

When your order is ready, you will receive an email notification or call from us indicating, depending on the method of shipping, how long your order should take to arrive.

If you haven’t received your order within the stated time on your confirmation email or call, please contact us at info@thegalleryupstairs.com with your name and order number, and we will look into it right away for you.

For customer-arranged shipping, please contact your chosen carrier directly for tracking and delivery updates.

Damages and Returns

Please refer to our Returns Policy for information about damaged items, returns, and refunds.

Need Help?

Contact us at info@thegalleryupstairs.com for questions related to returns.