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To help you navigate our website, shipping, and returns policies, we have prepared a list of common questions you may have before ordering from The Gallery Upstairs.
Yes. We ship Canada wide from Milton, Ontario.
International shipping may be available by request, depending on the size, value, and destination. Contact us with the item link and your shipping address, and we will confirm options and provide a quote. A separate invoice will be issued for the agreed amount.
Yes. Local pickup is available during gallery hours. Local delivery may be available within the Milton and Halton region for select items. Contact us with your postal code and the item you are interested in, and we will confirm availability and pricing.
Most in stock items ship within a few business days. For framed pieces, large artwork, or custom items, we will confirm the timeline after purchase.
Please refer to our Shipping Policy for current rates and details.
We package artwork carefully to protect it in transit, using appropriate materials based on size, medium, and framing.
If anything arrives damaged, contact us as soon as possible with photos of the packaging and item. We will help you with next steps. For full details, please see our Returns Policy.
In many cases, yes. If the piece is currently in the gallery, contact us and we will confirm availability for viewing.
Yes. We offer professional custom framing and can help you choose the right frame and mat options for your piece.
Yes. Bring it in and we will guide you through frame, mat, and glass options. For oversized or specialty items, contact us first so we can plan the best approach.
Yes. We support corporate artwork purchases for offices and professional spaces. We also work with property management companies and builders to source artwork for common areas in condos and commercial buildings. For more information, learn more on our Services page.
In store, we accept cash and credit/debit payments. Online, we accept major debit and credit cards.
At this time, we do not accept PayPal or e-mail Interac payments.
No. We do not accept NFTs as a method of payment, and we do not sell NFT versions of artwork.